“So-and-so shoppers, the store will be closing in 5 minutes, please bring your…” You hear these words a lot while shopping. Have you ever had the urge to speak over the intercom yourself? I had the urge. Today, wearing my hidden camera, I tried to convince a manager to allow me to speak over their intercom to fellow shoppers at my favorite store, Costco.
I knew the chance of me getting a ‘yes’ was astronomically low, since no manager wants to lose his/her job over this crazy request. However, I tried hard to negotiate and even showed my membership card so he knew I was sincere. In the end, Costco is good at making its customers happy. When they say ‘no’ but then feed you, they know your mouth would be too busy chewing instead of saying bad things about them.
Learning: ‘No’ could be tough to swallow, but pizza and hotdog aren’t. A sure way to gain loyal fans is to make a concession while giving a rejection.